What to Do After a Car Accident: A Step-by-Step UK Guide
Being involved in a car accident is stressful, even if it’s only minor. In the moment, it can be hard to think clearly — but knowing what to do straight away can protect your safety, strengthen any insurance claim, and prevent unnecessary complications later.
Whether it’s a small bump in a car park or a more serious collision, this guide walks you through exactly what UK drivers should do after an accident.
First priority: make sure everyone is safe
Your immediate focus should always be safety.
If possible, switch off your engine, turn on your hazard lights, and move to a safe location away from traffic. Check yourself and passengers for injuries, then see if anyone else involved needs help.
Call emergency services if needed
Dial 999 if anyone is injured, the road is blocked, or there’s a risk of further danger. Even if injuries seem minor, it’s better to be cautious.
If it’s a minor incident and vehicles can be moved safely, clear the road to avoid creating hazards for other drivers.
Exchange details with the other driver
UK law requires drivers involved in an accident to share certain information. Make sure you collect:
- Full name and address
- Vehicle registration number
- Insurance provider (if available)
You should also provide your own details in return.
If the other driver refuses to cooperate or leaves the scene, report the incident to the police as soon as possible.
Gather evidence at the scene
Photos and notes taken immediately can make a huge difference later.
Try to capture:
- Damage to all vehicles involved
- Number plates
- Road conditions and signage
- The wider scene from multiple angles
If there are witnesses, ask for their contact details. A short voice memo or written note describing what happened while it’s fresh in your mind can also be helpful.
Don’t admit fault at the roadside
Even if you think you might be responsible, avoid apologising or accepting blame at the scene. Liability is determined later by insurers based on evidence, statements, and circumstances.
Stick to exchanging details and gathering information.
Report the accident to your insurer
You should notify your insurance provider as soon as possible, even if you don’t plan to make a claim. Most policies require this, and failing to report an incident could affect future cover.
They’ll guide you through next steps, including repairs, replacement vehicles, and claims handling.
Vehicle ownership and registration details are verified through organisations like the Driver and Vehicle Licensing Agency during this process, so accuracy matters.
When should you contact the police?
You must inform the police if:
- Someone was injured
- The other driver didn’t stop
- Details weren’t exchanged
- Damage was caused to property or animals
If officers don’t attend the scene, you usually need to report the accident within 24 hours.
What if you’re in a non-fault accident?
If the accident wasn’t your fault, you may be entitled to additional support such as a replacement vehicle, repairs with no excess, and compensation for injuries or losses.
Rooster offers Accident Assist as a free service — including same-day replacement vehicles for non-fault claims and £50 compensation, helping you get back on the road faster without added stress.
Keep records after the accident
Hold onto everything related to the incident, including:
- Photos and witness details
- Repair estimates or invoices
- Medical reports if applicable
- Insurance correspondence
Good records help resolve claims faster and reduce disputes.
How Rooster supports you after an accident
Accidents don’t just disrupt your day — they disrupt your whole routine. Rooster helps simplify recovery by keeping everything in one place.
With the Rooster app, you can access Accident Assist, store documents, track vehicle history, arrange repairs, compare insurance, and book MOTs or servicing for up to 50% less. You can also manage breakdown cover, monitor your car’s value, and handle future insurance from your phone.
From first impact to full recovery, Rooster has your back.
Final thoughts
No one plans to have an accident, but being prepared makes all the difference. Staying calm, gathering the right information, and knowing your next steps can save time, money, and frustration.
And with Rooster, you’re never dealing with it alone.
If you ever find yourself in an accident — or just want peace of mind for the future — download the Rooster app to manage claims, access Accident Assist, and take control of everything car-related in one place.
