Consumer rights act car UK: what protection do buyers really get?
Buying a used car can feel risky — especially if something goes wrong soon after purchase. That’s where the consumer rights act car UK rules come in, giving drivers clear legal protection when buying from dealers.
Understanding your rights before handing over money can save you serious stress later.
When your rights apply
Your strongest protections apply when buying from a registered dealer. In these cases, the vehicle must meet three legal standards under the Consumer Rights Act 2015:
- It must be of satisfactory quality
- It must be fit for purpose
- It must match its description
If any of these conditions aren’t met, the dealer is responsible.
These rules do not apply to private sales unless the seller has misrepresented the vehicle.
The important time limits
First 30 days
If a fault appears within 30 days of purchase, you usually have the right to reject the car and request a full refund. This is often called the “short-term right to reject”.
First six months
After 30 days and up to six months, the dealer must be given one opportunity to repair or replace the vehicle. If that fails, you may be entitled to a refund or price reduction.
Crucially, during this period the burden of proof is on the dealer — not you.
After six months
You can still make a claim, but you’ll need to show that the fault was present at the time of purchase, which can require an independent inspection.
What doesn’t count as a fault?
The Consumer Rights Act doesn’t cover normal wear and tear. For example, sellers can reasonably expect worn brake pads or ageing tyres on an older car.
However, serious mechanical issues, hidden damage, or misleading descriptions are not acceptable.
Always keep records
If problems arise, documentation matters. Save:
- The original advert
- Receipts and invoices
- Any written communication
- Inspection reports
Clear evidence strengthens your position if disputes escalate.
How Rooster helps protect buyers
Rooster makes it easier to stay informed by giving you access to MOT history, vehicle valuations, mileage reports, and document storage — all in one place.
You can also access accident assist, arrange flexible insurance, and get breakdown cover from just £2.99 per month. Plus, book services and repairs for up to 50% less directly through the app.
Now you know the consumer rights act car UK, download Rooster today and protect yourself every step of the buying journey.
